Freqeuntly Asked Qeustions:
How to get started ?
Getting started is easy. Simply contact us directly or complete the contact form on our website. For faster processing, we recommend completing the online Vendor Form. This allows us to gather all the required information upfront, complete your online demo, and provide an accurate quote without delays.
What software will be best for my business:
The best solution depends on your operational requirements. By booking an online demo, our team can assess your workflow, industry needs, and site setup to recommend the most suitable software package.
After Online Demo , what is next?
After the online demo, and once the appropriate software package has been agreed upon, you will be requested to complete the Vendor Form. This enables us to issue a formal quotation for installation, system setup, and any required training.
What support is provided after installation?
We provide ongoing technical support to ensure your system runs smoothly. Support is available remotely, and our team assists with troubleshooting, guidance, and system-related queries. Support coverage and response times are defined in our Support Level Agreement (SLA).
How does licensing and software updates work?
Our software is licensed per installation and tailored to your specific site requirements. Regular software updates are provided to ensure compatibility, security, and performance improvements. Licensing and update terms are outlined clearly during the quotation process.
What if I need a feature that is not currently available?
If you require a feature that is not part of the standard software, please contact us to discuss your requirements. Our team will assess the request and determine whether the feature can be developed or customized to suit your operational needs.
Is integration with other systems possible?
Yes, integration with external systems may be possible depending on your requirements. Please contact us to discuss the systems you wish to integrate with, and our team will assess feasibility and advise on the best approach.